FAQ TomorrowWorld

We try to answer all questions as accurately as possible, but we kindly ask that you check all information on the website and FAQ section before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail.

If you can’t find your answer on the website, please send an email to the appropriate address and please give us 24-48 business hours to respond. E-mails containing questions of which the answers can be found on the website will not be answered.

Questions about DreamVille? Click here.
Questions about Global Journey or tickets? Click here.

More Questions on Ticketing? Click here

 

General Questions

What is the minimum age to attend TomorrowWorld 2014?

TomorrowWorld is the only electronic music festival of its size in the US to enact a 21+ age minimum policy.  The aim of this policy is to attract an international audience and a more mature US crowd, which, in 2013, helped create an atmosphere of connection and friendship that was talked about by many.

We operate a strict entrance policy and you must show a valid government drivers license, ID card, or passport.No exceptions will be made, not even if you are accompanied by an adult. If you turn 21 during the weekend of TomorrowWorld, you are only allowed in on the day you turned 21. 

The following are examples of acceptable forms of Identification for Entry:

  • Government Issued Passports
  • Driver’s License (USA or Canadian)
  • Military Identification Card
  • Government Issued Identification Card (USA or Canadian)

The Following Are Unacceptable Forms of Identification for Entry:

  • Expired Identification Cards
  • School Identification Cards
  • Licenses/ID cards issued in countries other than the U.S. or Canada
  • Birth Certificates
  • Social Security cards
  • Federal Immigration cards
  • Voter Registration
  • Visa Cards
  • Copies of any acceptable forms of identification

Questions about food and drink tickets?

Prices for food and drinks will only be communicated at the festival.

The BoozeBag is the easiest way to purchase food and beverages at TomorrowWorld! The BoozeBag is a custom made TomorrowWorld velvet pouch, conatining TomorrowWorld currency and a TomorrowWorld giveaway! 

You can collect your TomorrowWorld BoozeBag at the TomorrowWorld or DreamVille Main Entrance as well as inside the festival site. 

What can and can't I bring?

 

TomorrowWorld Prohibited Items for Venue

 

 

  • NO Glass of any kind
  • NO Weapons of any kind
  • NO Paint of any kind including paint markers and spray paint
  • NO Fireworks
  • NO Illegal Substances
  • NO Drugs or Drug Paraphernalia
  • NO Large chains
  • NO Laser pointers
  • NO Flags or totems with metal or wood pieces
  • NO Large umbrellas
  • NO Unsealed tampons
  • NO Stuffed animals/dolls
  • NO Pacifiers
  • NO Unsealed over the counter medications/vitamins
  • NO Vending without permit allowed
  • NO Bicycles, scooters, go carts, or ATV
  • NO Pets, leave your pets at home
  • NO Coolers
  • NO Outside Food or Drinks (1 factory sealed water bottle OK)
  • NO Open Containers
  • NO Multi Pocket Backpacks (Cinch packs ok)
  • Any other items deemed as posing a threat to the safe enjoyment of the patrons

 

 

Please Respect your body and mind. All persons and property are subject to search, you may be required to take off your shoes for search. TomorrowWorld has a Zero Tolerance for Illegal activities.  The use of illegal drugs and underage drinking is not permitted. Anyone found with illegal drugs will be subject to removal from the event and will not be allowed back in. This is a 21+ Event, Photo ID Required. No Valid ID = NO Entrance.

 

\TomorrowWorld Prohibited Items For Campgrounds

 

 

  • NO Glass of any kind
  • NO Paint of any kind including paint markers and spray paint
  • NO Fireworks
  • NO Chinese Lantern
  • NO Illegal Substances
  • NO Open Fires
  • NO Charcoal grill, small propane allowed, must be used at BBQ Zone
  • NO Stuffed Animals
  • NO Vending without permit allowed
  • NO Bicycles, scooters, go carts, or ATV
  • NO Pets, leave your pets at home
  • NO Generators
  • NO Gasoline
  • NO Kegs
  • NO Drugs or Drug Paraphernalia
  • NO Laser pointers
  • NO Flags or totems with metal or wood pieces
  • NO Unsealed tampons
  • NO Pacifiers
  • NO Unsealed over the counter medications/vitamins

 

ALCOHOL RESTRICTIONS – 1 Case of beer, 1 box of wine or one liter of liquor per person

 

Please Respect your body and mind. All persons and property are subject to search, you may be required to take off your shoes for search. TomorrowWorld has a Zero Tolerance for Illegal activities.  The use of illegal drugs and underage drinking is not permitted. Anyone found with illegal drugs will be subject to removal from the event and will not be allowed back in. This is a 21+ Event, Photo ID Required. No Valid ID = NO Entrance.

How Do I Get to TomorrowWorld?

How do I get to TomorrowWorld?

Those purchasing Global Journey packages will have transport to and from their hotel to and from the festival. 

If you did not purchase a Global Journey package, don’t worry! TomorrowWorld has put a lot of effort into traffic plans to ensure the quickest and most efficient entry into the festival! Shuttles from downtown Atlanta and the airport hotels as well as parking passes will be available shortly. 

Can I drive my car to TomorrowWorld?

Yes, however we ask that you to please carpool! Visit Ticket-Add ons for Parking and shuttle passes!

Will there be a shuttle available if I don't travel with Global Journey?

Ticket sale

What are the official ticket channels?

We highly recommend that you ONLY purchase tickets directly through the TomorrowWorld.com (Paylogic) and the Official Global Journey Travel Shop. We can not guarantee authenticity when tickets are purchased through a secondary source.

PEOPLE HOLDING FORGED TICKETS WILL BE DENIED ENTRY! NO EXCEPTIONS WILL BE MADE!

What are the different payment methods?

Global Journey Sale

  • Visa
  • Mastercard
  • American Express
  • Diners


General Sale

  • MasterCard
  • Visa
  • American Express
  • Discover
  • PayPal
  • Diners
  • Visa Delta
  • Visa Electron

 

Can I buy group tickets?

Unfortunately, we do not sell tickets to groups. There is a maximum of 4 tickets per order. Please be aware that you will need the first and last name of the people you are buying tickets for or you cannot purchase tickets. These names cannot be changed.

Can I change the name on the ticket?

We do not accept any name changes for tickets. When you recieve your tickets in the mail, this is when you will be prompted to register the ticket to your name. If you are picking up your tickets at the festival, they will be registered upon pickup. This is the name personalization that is discussed during purchasing. 

Can I cancel my ticket after I bought it?

Tickets cannot be cancelled. All purchases are final.

How can I check the authenticity/validity of my ticket?

We cannot guarantee authenticity of tickets sold anywhere, other than our official ticket providers. If you arrive at the festival with a fraudulent bracelet or a bracelet with someone else’s name you will be denied access into the festival. Counterfeit tickets are extremely common and because of this we strongly discourage buying tickets from other people, and secondary markets.

The TomorrowWorld ticket shop is based on the software of Paylogic.

If you have any problems with your ticket, please contact our ticket provider by e-mail: tomorrowworld@paylogic.com 

If you notice any fraud or people selling false tickets, please inform us by e-mail: tickets@tomorrowworld.com    

How can I activate my bracelet?

Step 1: After you have purchased your ticket(s) for TomorrowWorld and/or DreamVille you will receive a confirmation e-mail. This e-mail contains a link, which you will need to use to download your confirmation ticket(s). This must be done for every ticket you have bought.

Step 2: Prior to the festival we will send your TomorrowWorld bracelet(s) via mail. The special "Treasure Case" contains your bracelet(s) along with a short manual how to activate your bracelet(s).

Can I buy a ticket for my friend?

Yes! All tickets will be registered to individual names when they are recieved in the mail. You will receive more instructions then. 

Type of tickets

What is a Full Madness Pass?

This is three-day entrance pass to TomorrowWorld and gives you access to the festival site during the weekend of the festival. The ticket does NOT include camping at DreamVille. If you want to camp at TomorrowWorld you must purchase a Full Madness + DreamVille or Full Madness Comfort + DreamVille ticket.

What is the difference between a Full Madness Pass and a Full Madness Comfort Pass?

Both ticket types are valid for entry to the festival, but Comfort tickets also provide: 

•    Premium elevated views of the Main Stage and selected other stages
•    Express entrance into the venue
•    $100 drink credit / ($25 credit for day tickets)
•    Choice of complimentary Specials Parking  
•    Air-conditioned flush toilets
•    Shaded relax areas with seating 
•    Complimentary lockers
•    Complimentary cell phone recharge stations
•    Complementary hors d’oeuvres
•    Gourmet food options 

 

 

DreamVille Passes

DreamVille is TomorrowWorld's camping experience. There are multiple DreamVille ticket options, and if you forget to add Dreamville to your order visit the upgrade shop to purchase your add-on. Please visit http://www.tomorrowworld.com/dreamville for more information and pricing.

 

Global Journey – The Official TomorrowWorld Travel

Global Journey is TomorrowWorld's official travel program. Please visit http://www.tomorrowworld.com/global-journey for more information and pricing. 

Questions about Exclusive Business Packages?

TomorrowWorld invites you and your business associates to share the ultimate TomorrowWorld experience.

Unfortunately we do not have business packages available for 2014. If you would like to organize a VIP package for your team, please email us at: B2B@tomorrowworld.com

Questions about VIP Tables?

Do you want to enjoy TomorrowWorld with the ultimate VIP experience? If so, we offer exclusive tables with a magnificent view of the main stage for you and your friends. Feel free to contact us to learn more about our custom VIP experiences and our different table options.

CLICK HERE TO ENTER THE LIV SKY LOFT TICKET SHOP

Ticket Fulfillment

Will I receive a tracking number?

Unfortunately tracking numbers are unavailable 

I am traveling and will not be home when the bracelets are sent/ I want to change my shipping address.

Please print your confirmation tickets and bring your ID to the Will call/ Troubleshoot desk at the Festival or Dreamville entrance.

It is not possible to change the shipping address.

When can we expect to receive the bracelets?

All the bracelets will have shipped by the end of this week. They should arrive prior to Wednesday, September 24th. If you have not received your bracelets prior to TomorrowWorld — do not worry! Just print your confirmation tickets and bring your ID to the Will call/ Troubleshoot desk at the Festival or Dreamville entrance.

I want to change the name on my ticket/ I want to let my friend use my ticket

It is not possible to change the name on your ticket. This will always be the name of the original buyer. If you have the bracelets already then please follow the steps on the [Registration Page] (http://www.tomorrowworld.com/mybracelet). You will be able to register your friends name on the bracelets. If you are going to pick up your bracelets at Will Call,  then please give your confirmation tickets, copy of your ID and proof of payment to your friend(s). They can go to the will call/ troubleshoot desk at the Festival or Dreamville entrance. The proof of payment is a statement which shows you have paid. This can be a screenshot of the transaction from your credit card account for example.

Press

Media Credentials

Media/Press credentials are extremely limited and are only available to photographers and journalists with an existing medium. Credentials are not available for personal purposes.  Credentials adhere to all of our rules and terms of conditions of the festival including the minimum age of 21+ for entrance. 

To apply for credentials please submit your application via email: press@tomorrowworld.com

Contact

Contact

Please be sure to check the FAQ before contacting us. This way we can limit the amount of mails in the info mailbox and be able to answer the most important questions in detail. E-mails containing questions of which the answers can be found above will not be answered.

Questions about TomorrowWorld that are not answered in the FAQ, can be sent to Info@TomorrowWorld.com

Questions about DreamVille that are not answered in the FAQ, can be sent to DreamVille@TomorrowWorld.com

Questions about Ticketing that are not answered in the FAQ, can be sent to TomorrowWorld@Paylogic.com